After-Sales Service
Servitization Strategy of the Manufacturing
Efficient Support That Accomplish Perfection
Maintenance Check
Video Instructions: DELONGBO has produced a online videos that both parties confirm at the same time various machine component inspections, guide the replace parts and do checkups yourself. the professional Printing Machinery engineers from the adjustments and maintenance, to make sure our clients can be not any worries on the Printing Machinery and every crucial production period.
We guarantee"One year manufacturer warranty" under normal use, including maintenance and repair parts, professional consulting, and troubleshooting. DELONGBO insists on using better SHANG ZHUN GEAR which provided manufacturer Printing Machinery parts, and maintains strict control on all outgoing Machine shipment quality. Your purchased equipment will be maintained by our DELONGBO professional Printing Machine Engineers wit professionalism, care, and attitude towards doing things.
We care more than anyone that each DELONGBO Printing Machinery operates smoothly every day from sales to all regions of the world.
Customer Response Is The Most Important Indicator Of Performance Evaluation
The core leadership of DELONGBO attaches great importance to all After-Sales Service of Printing Machinery. Everyone knows that maintaining competitive advantage is a difficult task for the manufacturing industry. The important key to maintaining DELONGBO's competitive advantage is the quality of after–sales service. The quality of after-sales service will affect whether the special printing factory can obtain permanent loyalty to DELONGBO.
The DELONGBO teams believes that "The so–called performance review (Performance Review) is definitely not about how low the cost can be to help the company, but how well it serves a Specialty Label Print Client. The customer's response is the most important indicator of performance evaluation. " Therefore, in the face of difficult competition, In an era when the frontline and the rear are distinguished, the After–Sales Service of a Machinery manufacturer can also create profits for the Machinery manufacturer.
After–Sales Service is an important part of the manufacturing industry's competitive advantage and continued maintenance of future profits!
After–sales service is part of the corporate structure, It has an inseparable relationship with business sales, manufacturing, maintenance technology and other departments. Enable various departments to interact and mesh with each other. Enable Printing Machinery & Equipment to provide value to Specialty Label Printers through After–Sales Service. To improve the correlation between Printing Machinery & Equipment and the DELONGBO brand among users.
Remote Repair Video! No Matter Where The Customer Is!
Distance Is Never A Problem.
DELONGBO believes that : After-Sales Service refers to the service process after the Print Machine product is sold to the end customer, including maintenance and operation consultation after daily use of Printing Machinery, repair and installation of Machines, repair of defective products, and replacement of Printing Machinery components and professional services. One of the capabilities: remote inspection and repair, no matter where the customer is! Distance is definitely not a problem. After-Sales Service is not just repair, but fast, punctual, warm and thoughtful service, while generating a word-of-mouth effect and winning market credibility in the printing industry. Increase the market share of Label Rotary Printing Machinery.
DELONGBO has professional Printing Machinery maintenance skills or knowledge and professional capabilities: When customers find problems with the Printing Machine or have difficulty using it, Judgment is correct AND perform correct actions ARE increased satisfaction.
Have a reaction path – Strong professional ability to solve customer needs and problems
DELONGBO's self–made the label Rotary Printing Machinery are of High unit price, Highly technical, Many Machine parts and complex Machinery products, Special Machinery for manufacturing various special label printing products, Have Stable quality and rapid provision of parts replacement and repair services for function, to avoid losses caused by work stoppages.
Provides High Quality, High Value, the Most Efficient And Economical And After-Sales Service
Status Check & Analysis Confirmation of the Print Machine model the client purchased and evaluate the most vulnerable parts, in the Taiwan, our repair cars will have all the spare parts and supplies available; if it is overseas, we will make sure whether any components or consumables need to be sent in advance.
In addition, clients are requested to collect data of the equipment and send it to our engineers, in order to have it analyzed and examined, to ensure a well-prepared and accurate inspection onsite.